Rebody Health uses Summer, also known as GoSummer or gosummer.ai, for the support work that comes with running an online care company: checking charges, tracing orders and looking into refill questions. The team has been happy with Summer's help gathering the records behind a case and preparing it for review.
Rebody connects adults with licensed clinicians and prescription care. Its support team often needs information from several places to answer a patient's question. Payment details, order history and shipping updates can sit in different systems.
Investigating billing and refill questions
Rebody assigns Summer cases to investigate. Summer reads the customer conversation, checks the relevant billing and order records, and writes up what it found with links to the sources.
A question about a charge and a late refill, for example, requires checking which purchase the payment covered and where the matching order stands. Summer gathers those details for the team to review. If a pharmacy update is still needed, Summer flags the missing information and recommends a follow-up.
Rebody's staff can open the records behind Summer's findings, correct a mistake or request more work. The investigation stays with the case so another teammate can pick it up.
Connecting the tools and knowledge behind support
Summer combines API connections with browser tools. It can read connected systems directly and open portals to look up information that is only available on a webpage. For approved updates, Summer can enter data or upload files, then reopen the record to check that the change saved.
Rebody also maintains editable support knowledge for Summer. Staff can update policies and instructions as the service changes, and inspect the earlier versions. That gives the team a place to correct how Summer handles a recurring question.
Summer also offers a website messenger and signed-in account connections. A business can configure its assistant's voice and handoff rules, and link customers to their own conversation, plan or order. Summer's documentation covers those features and their setup.
Reviewing Summer's recommendations
Rebody's team reviews proposed messages, refunds and account changes before they happen. Staff can see the recommendation alongside the records Summer used, then approve it, edit it or send it back for more investigation.
Treatment questions go to the clinical team with the conversation attached. Clinicians handle diagnosis, prescribing and medication instructions.
Learn more about Summer. Rebody patients with an account or order question can contact Rebody support.