Refund Policy

Refunds At A Glance

• A declined prescription request receives a full refund.
• You may cancel for a full refund before provider review begins.
• Once a pharmacy begins preparing an order, that order is final. It cannot be canceled, changed, returned or refunded.
• Multi-month plans are prepaid for the full term. Months already paid for are not refunded, including months that have not shipped.
• Canceling a recurring plan stops future renewal charges.
• Dispensed or shipped prescription medication cannot be returned.
• Report a damaged or incorrect shipment within 7 days.

The sections below explain each situation. When contacting support, include the email used for checkout and your order number, if available, so the team can locate the correct request.

Provider Declines Treatment

If a licensed provider declines to prescribe the requested treatment, you receive a full refund to your original payment method.

Before Provider Review

You may cancel for a full refund any time before a provider reviews your answers. Contact support@rebodyhealth.com.

Medical Provider Evaluation

Checkout and order records may show the medical provider evaluation as a separate line item from the treatment request or medication-related line item. If the provider declines to prescribe, the amount paid for the declined care request is refunded to your original payment method.

Orders In Fulfillment

After a provider approves treatment, the prescription goes to a pharmacy. Once the pharmacy begins preparing your order, the order is final. It cannot be canceled, changed, returned or refunded, even if it has not shipped yet.

Recurring Plans

If a plan includes recurring billing, you may cancel before the next processing date by contacting support@rebodyhealth.com. Canceling stops future renewal charges, but it does not refund medication that has already been dispensed or shipped.

Multi-Month Plans

A multi-month plan is paid in advance for its full term and costs less per month than a shorter plan because you commit to the whole term. The price is not refundable. If you cancel a multi-month plan, it ends at the end of its paid term and does not renew. Months you already paid for are not refunded, including months that have not shipped.

Any adjustment for months that have not shipped is at our sole discretion. If we offer one, it is account credit for future purchases, never a cash refund, and the supply you received is charged at the price of the shorter plan, not the multi-month rate. An adjustment once made does not create a right to another one.

After Medication Ships

Prescription medications cannot be returned or refunded once dispensed, by law and for safety.

Damaged Or Incorrect Shipments

Contact support@rebodyhealth.com within 7 days with photos. If confirmed, we will replace the shipment at no cost.