Rebody Health Support

Patient and order help

Orders, refills, billing. Start here.

Put treatment questions in your secure portal. For a missing order, trouble with an online visit, a charge, cancellation, or privacy request, contact customer support.

Keep health details private

Choose the right inbox

Use the portal for medical details. Use customer support for account, order, online-visit, and billing help.

Treatment and refills

Message your care team

Use the secure patient portal for side effects, dose timing, refill timing, treatment questions, or a message for your provider.

Open patient portal Keep personal health details in the portal.
Support hoursMonday-Friday, 9:00 AM-5:00 PM Pacific Time

Common requests

Send the useful details first

Pick a topic to open a pre-addressed email. Include the email used for checkout or your online visit, plus your order number when you have one.

Where is my order?Shipping, pharmacy fulfillment, tracking, or an order number.I need help with my online visitStarting, finishing, or correcting information before review.I need to cancel or ask about a chargeCancellation timing, refund eligibility, or a billing question.I have a privacy requestAccess, deletion, correction, opt-out, or another privacy right.

Before you email

Help us find it fast

Keep personal health information in the secure portal. Customer support only needs the details required to find the order, account, visit, or charge.

Order help
Order number and the email used at checkout.
Online visit
Your account email and the step where you got stuck.
Billing or cancellation
Charge date, amount, and the plan or order involved.
Treatment question
Use the patient portal, not email, for medical details.